When our team identified that a female perspective was essential to enhance restroom inspections, we turned to our existing talent pool and found the perfect leader in Jista Chhetri.
Appointed as the site’s first female team leader, this decision not only leveraged Jitsa’s skills but also presented her with an invaluable growth opportunity.
Jista’s promotion proved to be a win-win: her passion for excellence was evident, with Site Manager Bed Niraula stating:
“Jista began making a positive impact on customer experience immediately. She quickly took ownership of her role, implementing a morning inspection routine to ensure amenities met the highest standards before opening each day.”
Her inspections focus on presentation, cleanliness and maintenance improvements ranging from upgrading soap dispensers to fixing loose hinges and maintaining exhaust fans. Any maintenance issues she identifies are promptly logged in the Maintenance Request System and flagged to the Site Manager, creating a seamless process for timely improvements.
The result has been clear: customer feedback now consistently highlights the cleanliness of the amenities.
Jista attributes her success to attentive listening, giving her full effort every day and keeping a sharp focus on detail.
Her growth journey is a powerful reminder that impact can come from empowering people from within. By trusting in her ability and giving her the chance to lead, we saw not only service improvements but also a deeper sense of team pride.
Congratulations to Jista – a leader by example and a true asset to the site.
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