Glad Group is committed to achieving stakeholder satisfaction to strengthen long-standing stakeholder relationships and cultivate trust and shared understanding between parties. Ongoing stakeholder engagement is critical to the business, and we prioritise establishing relationships that are collaborative and responsive. We regularly seek feedback from our stakeholders to ensure their perspectives are incorporated and impacts considered in decisions that we make. We proactively participate in relevant industry forums and associations to build our knowledge and form connections.
Glad Group is a signatory to the UN Global Compact. The voluntary initiative is a call to companies to align their strategies and operations with universal principles on human rights, labor, the environment, and anti-corruption. We are excited to further enhance our responsible business activities and our industry’s contribution to sustainable development.
Glad Group is a proud partner of the Supply Chain Sustainability School. This is a great platform through which we can contribute and share sustainability knowledge and great practice for the benefit of not only our suppliers but also the industry as a whole. Our suppliers are our key business partners, and we want to work with them and help build their understanding and capability to manage key sustainability issues – to ensure we achieve the best sustainability outcomes for everyone.
Glad Group aspires to embed the principles articulated by the Cleaning Accountability Framework and continues to focus on improving labor practices in the cleaning industry.
Glad Group is a member of the Australian Security Industry Association Limited, the leading security association in Australia.
Glad Group (NZ) Limited is a member of the New Zealand Security Association (NZSA). Through this membership, we aim to be recognised as a professional association that maintains an established Code of Professional and Ethical Conduct and a business Code of Practice.
Glad Group’s indigenous branch is proud to be certified by Supply Nation. Supply Nation leads the Australian industry in supplier diversity, and we are honored to be a part of their vast database in cleaning, security, and traffic management sector as an Aboriginal and Torres Strait Islander business. Certification from Supply Nation opens the path for Supply Nation members to engage in our business with knowing we are placed at gold standard in service delivery.
Glad Group is privileged to be certified by Customer Service Institute of Australia (CSIA) and a Silver Corporate Member. CSIA Certification ensures excellence and commitment in customer service management with the highest professional standard, Code of Ethics and Constitution. Glad Group’s dedication to unmatched customer service aligns with our certification with CSIA.
Glad Group is proud to be compliant with the Workplace Gender Equality Act 2012 by the Workplace Gender Equality Agency (WGEA). WGEA promotes gender equality by removing the barriers and eliminating discrimination based on gender. WGEA certifications support Glad Group’s human values of Trust, Respect, Integrity and Innovation showcasing our support to eliminate gender-based discrimination.