About
Our Team
The Advisory Board
Nick Iloski
Executive Chairman
Having built the Glad Group from the ground up through dedication, persistence, and a talent for business, Nick has managed to transform a solo operation into a fully integrated group of companies with national and regional reach. He has successfully cultivated positive and lasting relationships with his customers built on trust and integrity, and fostered long-term loyalty and dedication amongst Glad Group’s most important asset – its people. Nick’s ability to address continually evolving business needs in the Property sector in partnership with some of Australia premier brands has been crucial to the success and growth of the Glad Group business and group of companies.
Chris O’Donnell
Advisory Board Member
For over 40 years, his experience covers the property sector, covering asset and facilities management, construction, development, to funds management. His background spans world-class companies such as Lendlease, Investa Property Group, Westpac, and Leighton Group in Australia, and the CEO of Nakheel in Dubai, United Arab Emirates. Chris works as part of the company’s plans to improve and expand its operations and services. He provides guidance on Glad Group’s journey ahead to ensure excellent, sustainable services for our customers.
Paul Kamper
Advisory Board Member
Having over 19 years of experience in the business property sector and being the Managing Partner at Kamper Chartered Accountants, Paul has an eye for innovation. His passion lies in helping businesses realise their full potential and capabilities. He ensures that streamlining processes is the best way to enhance operational efficiency. He is a true technology advocate and a thought leader who stays on the cutting edge of industry developments. Combining advanced business practices and strategy, he integrates an elevated level of financial awareness across Glad Group’s business that looks to increase revenue, diversify financial activity, and reduce operating costs. This helps create truly scalable and sustainable business solutions.
Doug Henry
Advisory Board Member
With over 40 years of expertise in the property sector, Doug Henry stands as a distinguished figure in the industry. Holding pivotal positions, he served as Managing Director at Colliers International and International Director at Jones Lang Lasalle, showcasing his leadership, strategic insight and visionary acumen. Doug’s career is marked by transformative contributions that have redefined standards within the field by working closely with customers and global industry leaders. His insights, expertise, and extensive knowledge of the industry continue to drive innovation and excellence.. Through keen analysis of property and market trends, and negotiation strategies he will consistently yield optimal results for Glad Group.
The Executive Team
Steve Iloski
Chief Executive Officer
As Glad Group’s Chief Executive Officer, Steve is committed to leading Glad Group forward, positioning the company as an innovative and trusted partner of choice for Australian property owners. Understanding the key challenges and value drivers of the property industry, he works closely with customers to deliver tailored service solutions. He ensures Glad Group always deliver the right people for the right job, with the right skills at the right cost of service. His insights into emerging property industry trends and his vision of the future ensure Glad Group remains dynamic, flexible, and ready to respond to evolving service conditions. He has a profound understanding of property needs in large organisations and adopts a keen customer-centric approach to service experience and delivery.
Aatef Khayat
Chief Operating Officer
Aatef Khayat is a highly accomplished executive with over 20 years’ experience driving transformation, technology and operational excellence across Australia, New Zealand and the Asia-Pacific region. As Chief Operating Officer at Glad Group, Aatef leads the day-to-day business operations with a focus on streamlining and driving organisational enhancements to empower our frontline teams to deliver exceptional customer experience and outcomes. He champions a people-first culture, leveraging technology and innovation to drive business enablement. He has held senior roles at Optus (as Chief Technology Officer), Cisco, IBM, HP, American Express and has also founded, scaled and sold his own business.
Neranje Dunuwille
Group Director, Operations & Service Delivery
Neranje acquired 20 years of industry experience in facility services across commercial, retail, government, and education sectors. Known for his transparency, integrity, and strong industry knowledge, he consistently identifies opportunities for customer value and delivers the highest standard of operational and service delivery. His approach to collaborative partnerships – both with customers and front-line service teams – helps Glad Group achieve operational excellence in all service divisions. He connects with our customers and our people as true partners, working together to ensure best-in-class operations, delivering on Glad Group’s values and service promise.
The Leadership Team
Ann Shanahan
Head of People and Culture
Ann Shanahan is a strategic and solutions-focused people leader with over two decades of experience spanning HR leadership, workers’ compensation, safety and organisational transformation.
As Head of People & Culture at Glad Group, Ann brings a unique blend of technical and commercial expertise to her role. A trusted advisor to senior leaders, she drives business strategy through a people-first lens – fostering high performance, developing talent and shaping an inclusive, values-led culture.
Bianca Yardley
Head of Finance
Bianca has over 15 years of experience in managing business financials, strategic planning, reporting, and the leadership of Accounts and Finance teams. With an exceptional eye for detail, she is responsible for overseeing all financial reporting, budgets, and forecasts across all business divisions. Working with Glad Executive stakeholders, she ensures all financial targets are met and Glad Group complies with all current financial and statutory regulations. She provides broader guidance to the company’s managers and executive teams to enable them to achieve their strategic and financial objectives.
Roger Agyar
Head of Operations
Roger Agyar is an experienced operations leader with over 27 years in the service industry, including more than 16 years with Glad Group. He has led teams and delivered organisational performance across multi-service facilities services environments spanning retail, commercial, education, events and healthcare sectors. As Head of Operations, Roger brings advanced expertise in coordinating diverse service divisions to ensure each site benefits from a seamless, outcome-focused delivery model. With extensive experience across retail and commercial portfolios, he has led service delivery at major Australian retail centres, including national Westfield locations, as well as large-scale commercial towers – consistently achieving operational excellence, innovation and best-practice outcomes.
Trevor Ballantyne
Head of Risk & Compliance
With over 25 years of experience in risk management, workplace health and safety (WHS), and sustainability, Trevor Ballantyne leads Glad Group’s Risk & Compliance team with purpose and pragmatism. His career spans security, safety, environmental management, and complex compliance reform across South Africa, the UK and Australia. Trevor sees risk not just as a shield, but as a strategic enabler of better business. At Glad Group, he partners across all teams to embed practical, value-adding risk strategies that enhance safety, empower people, and improve performance. From regulatory compliance to ESG and integrated systems, Trevor ensures we’re not just meeting obligations, but building a safer, more sustainable future.