About
Glad Group
Glad Group is an Australian, family-owned business. We are committed to the highest standards of governance and compliance to ensure a low-risk service profile for our customers. In order to build collaborative partnerships with our customers, we have established a simple yet effective approach to the delivery of consistent high quality, high standards of service – transparency in action.
“We work together in open partnership with our customers. Our solutions are not static, they evolve with our customers’ needs.”
– Steve Iloski
As a trusted service partner, our systems, platforms, and processes deliver robust governance and compliance. We don’t leave this to chance – we continually check and balance everything we do through audits conducted by both internal and external agencies.
Aligned with our human values of Trust, Respect, Integrity and Innovation, our service methodology ensures total transparency in operations. To that end, we share service reports, compliance audits and data insights with our customers – this means an honest and open partnership is the very foundation of all we do.
About Glad Group
Glad Group is the shared service backbone of all operational divisions within the Glad Group of companies. It comprises six key departments:
- Advisory Board and Senior Leadership Team
- People and Culture
- Finance, Risk and Compliance
- Strategic Growth and Marketing
- Property Services
- Customer Experience
- Technology and Systems
We are never static in our approach to business and service excellence. We continue to strive for excellence by constantly aligning and streamlining business processes company-wide to ensure close alignment to property industry needs and challenges.
