OUR APPROACH
Technology
Glad Group’s approach to technology is simple: it must be fit for function, easy to use and deliver operational efficiencies. This has allowed us to align and quickly adapt to changes in the services industry and be highly responsive, even when faced with rapidly evolving service conditions as witnessed during the recent COVID-19 pandemic.
Our technology strategy is an enabler of innovation, smart systems, and a platform to better provide operational insights to our customers.
Built upon on four key principles, our technology strategy builds trusted, open collaboration with our customers:
- Customer experience
- Transparency
- Data-driven insights
- Mobility
Glad Group collects and analyses data through Glad Connect. It is our online service management platform that runs on smartphones, computers, and tablets and allows for performance-based information such as contract KPIs to be viewed via a customised dashboard. Furthermore, GladConnect enables near real-time interaction and reporting, as well as analytics and trending on all operational performance measures.
