The Glad Group of Companies is committed to delivering exceptional customer service through our daily operations. When arriving to work our purpose is to create welcoming experiences and safe places, every day. From our amazing frontline teams to our support office teams, we are all striving to provide outstanding service and offer support to each other, our customers, and the communities we serve.

In recognition of this commitment, we recently became a Silver Corporate Member of the Customer Service Institute of Australia (CSIA).Through our membership we have joined a community of like-minded organisations and professionals committed to putting people and customers at the heart of decision making and actions.

Through our membership, we will be able to:

·      Participate in CSIA events

·      Engage with CSIA research programs

·      Contribute to CSIA editorial

·      Leverage CSIA’s networking opportunities

·      Enter the Australian Service Excellence Awards


Advantages of our membership

To start our journey as a member of the CSIA community, we will be participating in their events. These range from networking functions, webinars, training sessions and community participation opportunities. Coming up in October is the Customer Service Week Customer Champion competition and the 2022 Australian Service Excellence Award which showcases how organisations deliver service excellence.


All our team members will have the opportunity to develop their customer service skills login to Glad Academy, our Learning Management System and self-enrol in an Introduction to Customer Service.


About the Customer Service Institute of Australia

Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business and supports organisations and individuals with best-practice know-how, international recognition, and practical support in the field of service excellence.

Stay tuned for exciting news about our membership with the CSIA!

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