Get to know… Neranje Dunuwille!

As Head of Property Services, Neranje manages over 2,500 employees across Australia and New Zealand. He has worked with Glad Group for over six years and has twenty years of industry and operational knowledge that helped him build collaborative partnerships with customers and front-line service teams.  

Neranje consistently finds opportunities for customer value and delivers the highest standard of operational delivery. With a proven track record of building solid relationships based on trust with various stakeholders, Neranje has a profound understanding of property needs in large organisations and adopts a customer-centric approach to service delivery.  

Hello Neranje and thank you for taking some time to talk to us!

1. Can you tell us a bit about yourself?     

Neranje: I have over 20 years in experience in facility services across commercial, retail, government, and education sectors. I believe in transparency, integrity, and strong industry knowledge which has helped me to progress in my career and maintain long lasting relationship with customers. I focus on connecting with a customer as a partner, working together to ensure a tailored and best in class operations to suit their requirements with utmost efficiency.  

I absolutely love listening to audiobooks while taking long walks. It is one of my favourite things to do in my free time. Spending time with my family and friends is important to me, so I always try to make time for them whenever I can.

2. What brought you to join Glad Group?

Neranje: I’m really impressed by the amazing people behind the Glad Group brand and the strong values that our founders instilled in the company. As a family owned and people first business, it is quite welcoming to be a part of the Glad Group’s team. It’s a real honour to lead such a high-performing team that always follows through on our promises to our customers. I feel incredibly lucky to be a part of it all which drives to me perform best at any given situation.  

3. Leading a team of 2,500 employees, what kind of management style do you adapt for maximum efficiency?

Neranje: Throughout my career as a leader, I’ve learned that teams perform their best when they feel supported and motivated. To create this kind of environment, I believe in challenging team members while also giving them the resources they need to succeed. When team members enjoy their work, feel a sense of accomplishment, and are empowered to make decisions, it’s amazing what they can achieve together.

4. Glad Group Services promises to deliver quality of service in retail or commercial property, how do you monitor that?  

Neranje: At Glad Group Services, we take advantage of technology to improve our service delivery, and we are proud of our Glad Connect platform. Glad Connect is our main performance management tool that allows us to efficiently track our progress and communicate with our team and customers. We use Glad Connect to streamline our operations and ensure that we meet our customers’ expectations consistently. Additionally, we believe that regular client interactions are crucial to building strong relationships and maintaining open lines of communication. We strive to understand people’s needs and concerns, and we use their feedback to improve our service quality continually.  

5. What is the most rewarding part about your role?

Neranje: For me, the most rewarding part of my role is seeing the growth and development of the individuals and teams I lead. It’s incredibly fulfilling to be able to help people move forward and upward in their careers, and to see the satisfaction and success that comes with that growth. When our team members are able to reach their full potential, it not only benefits them personally but also helps us deliver exceptional results for our customers, which ultimately drives the financial growth of our company. At Glad Group Services, we’re committed to providing ongoing training and support to help our team members succeed. We believe that investing in their personal and professional growth is not only the right thing to do, but it also helps us differentiate ourselves from competitors and deliver the highest quality of service to our customers.  

6. How do you motivate yourself?

Neranje: When it comes to motivation, I have a simple process that works for me. First and foremost, I always start by setting clear goals. Having a specific direction and purpose helps me stay focused and on track. I break down my goals into smaller, more manageable steps, which gives me a sense of accomplishment as I make progress towards my objectives. Another key factor for me is finding meaning and purpose in my work and personal life.

By aligning my actions with my values and passions, I’m able to stay motivated and engaged in what I’m doing. Celebrating successes is also important – I make sure to take the time to acknowledge my achievements and reflect on how far I’ve come. Lastly, I believe in staying positive. Having a growth mindset and focusing on the possibilities, rather than the limitations, helps me maintain energy and enthusiasm for what I’m working towards. Overall, my process involves setting clear goals, finding meaning and purpose, celebrating successes, and staying positive – and it’s been effective for keeping me motivated and on track towards my ambitions.  

7. The integrated service industry is quite dynamic, how do you adapt to those changes?

Neranje: Empowering my team is a top priority for me, especially during times of change. I believe that giving them the resources and support they need to succeed is essential to our collective success. Our team leaders have a wealth of operational expertise, and I encourage them to share their knowledge and mentor their team members.

I also place a great deal of emphasis on creating an environment that encourages innovation. I believe that by giving our team members the freedom to explore new solutions and support them when mistakes are made, we can continuously improve and stay ahead of the competition. In addition, I encourage open communication and collaboration, which allows us to work together towards common goals and share ideas. By fostering a culture of trust and transparency, we can build stronger relationships within our team and with our customers.

Thank you, Neranje! Stay in touch with Glad Group for our next interview with one member of our Senior Leadership Team.

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