Adam Volkers is an experienced and accomplished General Manager for Glad Maintenance with a proven track record in leading and managing maintenance operations. With a deep understanding of the industry and a passion for excellence, Adam has consistently delivered outstanding results throughout his time at Glad Maintenance.
Adam possesses extensive knowledge in developing and implementing maintenance strategies, policies, and procedures to maximise the reliability, safety and efficiency of equipment and systems. He has a keen eye for identifying areas for improvement and implementing preventive maintenance programs that significantly reduce downtime and increase productivity.
Today we’re sharing a Q&A we recently did with Adam so you can get to know him better!
1. Can you tell us a bit about yourself?
I have worked in the industry for 15 years since I started my apprenticeship as an electrician. I have spent the majority of my industry time in commercial and retail customer services. Being able to work with a diverse portfolio has helped me grow and understand the industry better over the years. I have learned that developing a strong relationship with our customers and people is the key to success and efficiency.
In my free time, I like to play with my 2 boys, Noah (3 years old) and Quinn (2 years old). Apart from that, I do enjoy playing golf and fishing.
2. Being the General Manager for Glad Maintenance, can you tell us about your role and what you do on a day-to-day basis?
My day starts quite early in the morning. The first item on the list is to review the meeting and submissions to get an idea about workload for the day. I check and follow up with our project managers and service managers to ensure we have all the staff on site. My day also involves business development and capital project tendering which I work closely with the team to pull together for our customers.
I do schedule site visits to oversee our projects and people. These site visits are planned to ensure we are meeting our KPI’s and check if our teams need something or if they are working safely. These site visits are occasionally to price the projects for our new customers. Apart from that, I schedule monthly safety “toolbox” meeting designed to train and educate our people on safe working habits.
3. What is your approach to developing and implementing maintenance and electrical strategies?
It is quite crucial to maintain relationships in this business and I ensure we do that by exceeding customers’ expectations. When we win business, we focus on delivering on our promises and generating a schedule of work tailored to customer’s needs for maximum efficiency.
The schedule of works will vary from a commercial and retail perspective. Through site visits and our experience with similar sites, we are strongly positioned to implement and develop a complete service solution. We have a strong focus on safety and efficiency, and it is managed by assigning the right person with the right qualifications and experience for the job. We work closely with a customer to not only build long-term relationships but to understand their needs and how we can support them to deliver the project in line with KPIs and customer satisfaction.
4. How do you stay updated with the latest trends, technologies, and best practices in maintenance management?
Maintenance is hand driven work, and we always make sure our people have the right equipment. We have developed strong and trusted supplier relationships that understand our corporate sustainability objectives. We ensure our equipment is well maintained for longevity and when we need to invest in new equipment we do so with a sustainable focus.
The SimPro app is widely used amongst our staff. It gives us flexibility to check rosters and assign the right people for the right job. We manage our performance and search for efficiencies by developing reports and track each job to identify potential improvements through the app.
5. Glad Maintenance recently launched its Apprenticeship Program, could you tell us more about this initiative and how it helps young electricians to join the workforce?
I joined Glad Maintenance 7 years ago and it was important for me to grow our people. Being a part of Apprenticeship program implies you will be a part of the business for 3-5 years before you graduate. By helping people grow within the company assures our apprentices that we offer growth and opportunities. It offers them a vision of what their future holds with Glad Maintenance and motivates them to work for it.
We offer them guided training by providing practical training that translates into real skills not just in the electrical space but also how to work with customers. Through this program we build on the knowledge of safe and efficient work ethics. Working and observing our experienced tradesmen helps our apprentices to grasp the knowledge and skills they need to be successful in business.
6. Safety is one of the top priorities when it comes to a tradesman, how do you ensure the safety and well-being of your team?
Before the start of the shift, everyone has to fill in the JSA (Job Safety Analysis) form. This form helps the tradesmen to get in the mindset of safety and reminds them to use safe working habits. It is mandatory and helpful as due to early or long working hours, we do want our people to have safety on their mind before they start working.
We conduct a Toolbox talk once a month which focuses on the topic of work safety. Safety is one of the top priorities when it comes to a tradesman and our people take it quite seriously. They attend the toolbox talks, make sure and check if they have the right PPE for the job and fill their JSA to increase their awareness on site.
7. How do you handle emergency situations or breakdownsthat require immediate attention? Can you provide an example of a challenging situation you have faced and how you resolved it?
Maintenance is quite dynamic by nature and our team is well trained to act on any situation that arises. For example, when we have a site flooded with heavy rainfall, we act quickly to maximise damage control. Isolating power, tethering equipment and ensuring electricals board are safe. In the situation where a lot can go wrong very quickly, acting quick with detail and safety is the key.
A lot of caution goes into handling a situation of this nature as it is not just about making certain that everything is safe electrically but also helping in moving furniture and draining water to avoid any damages to the property.
8. What is the most rewarding part of role and what keeps you motivated?
Walking through a site and seeing the hard work our team has invested to get the job done is what keeps me going. Our team’s dedication to be the best and stand out of the competition is what sets us apart. We elevate the customer experience by completing a job efficiently with minimum effect on their daily operations.
Providing opportunities and growing a team by helping them achieve their goals through Apprenticeship Program is an initiative that I believe in. We are a people first business and trust in the building a team which grows with our business. Watching our people become a skilled tradesman is quite rewarding and I believe that these skills are not just helping them to perform better at work but also a great skill to possess for their life.
Thank you, Adam! Stay in touch with Glad Group for our next interview with one member of our Senior Leadership Team.
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