Celia Kouwenhoven is a familiar and much-respected face at her local shopping centre. As the Cleaning Supervisor, Celia’s leadership and dedication keeps the precinct running seamlessly, even during the busiest retail shopping periods.
With over 29 years of hospitality experience, including roles at major international hotel chains, Celia brings a wealth of knowledge to her role. Each day, she starts early, checking the food court, VIP rooms and public spaces to ensure everything is spotless and up to standard before the centre opens to the public.
Service excellence, every shift
For Celia, pride comes from a job done right.
“When I finish my shift knowing everything was completed to a high standard, I go home happy,” she says.
Her team shares her commitment, creating an environment that’s welcoming not just for shoppers, but for each other.
It’s no surprise that regular customers seek Celia out by name, sharing laughs and stories week after week, with Celia remarking:
“When people say they love coming here because of how they’re treated, that makes everything worthwhile.”
Celia, thank you for the standard you set – you’re an invaluable part of the Glad Group Services team.
Looking for a cleaning team that delivers with precision?
Discover how Glad Group Services can elevate the experience in your centre or property – get in touch with our team today.
Add a Comment