Integrated Solutions

Integrated property solutions (noun): “The capability to design fully integrated property service models, providing operational efficiencies to clients.”

With national coverage and the ability to provide a full range of property services, Glad Group effectively develops unique integrated service delivery models based on the specific needs of clients. Our integrated solutions are a one-stop shop for equipping your business with a range of professional services, helping you solve many of your time-wasting business headaches at once. What’s more, a comprehensive approach can save money for organisations of all shapes and sizes, while also improving service quality, as our network of suppliers and family of employees across Australia work in the best interests of your business.
Having a variety of third-party service providers can make any business too convoluted. Adopting Glad’s holistic approach benefits both our clients and yours, providing seamless delivery of all property services. Our specialised Integrated Client Service Managers provide one clear point of contact for you, and quickly develop detailed knowledge of your portfolio’s assets and service requirements. This direct relationship and integrated approach ensures we are always working in partnership with our clients. We consolidate all resource management and deliver it in a way that adds real value to your business. Finally, an integrated approach using our extensive experience in the field, as well as the diverse skill sets of our multicultural employees, is designed to provide a better quality of service than just a narrow view.
You will continually benefit from improvements in operational efficiencies and achieve cost savings through the employment of uniform, leading edge technologies. Glad’s structure means we can align our day-to-day activities with client needs and expectations, underpinned by open and honest communication to all our clients and their tenants. We will continuously improve operational standards by refining our service delivery and streamlining reporting for all service delivery areas.
The Glad difference is called The Glad Way. It all comes down to our people. Our family of professionals work together, sharing their individual expertise with the support of Glad’s head office team. Our head office support structure, led by founder Nick Iloski at the helm, supports and enables our people to do their best work, which ultimately pays off for our clients and our clients’ customers. Driven by a need to lead the industry and be the benchmark for global best practice, we are proud to do things The Glad Way.

WHAT WE CAN DO?

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    Cleaning Services

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    Concierge Services

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    Security Services

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    Waste Management

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    Maintenance Services

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    Recycling Services

Benefits of Integration

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    Site Ownership

    Seamless transition and improved service delivery by understanding the integral requirements of the site. Property goals are aligned with specific objectives for individual service area.

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    Efficiencies

    Employment of uniform technologies across the full range of services to minimise disruption and double handling providing a strategic advantage.

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    Knowledge and Expertise

    Staff engagement in all disciplines achieved through cross training and awareness of other disciplines and requirements, whilst providing staff a platform to offer feedback and encourage innovation in service delivery.

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    24/7 National Communications Centre

    24/7 access to Glad’s National Communications Centre for the coordination of emergency and crisis response.

Whether you need a cleaning service and maintenance professionals at your beck and call, or security personnel and an efficient waste management system – or all of the above – we have solutions that we can tailor to meet your exact requirements.

We’d love to show you how we will do just that.