Concierge

Glad Concierge is a universal solution to your day-to-day needs, offering a dynamic and flexible approach to customer engagement.

Glad Concierge is a convenient and professional service that takes a fresh approach to the traditional role of a concierge. We provide a service platform that presents a real point of difference within traditional commercial space, while going above and beyond what our customers expect.
We deliver an adaptive and dynamic service platform designed to support tenant engagement and retention, making business for your clients much more convenient. Glad Concierge is globally inspired and integrated seamlessly into the customer service and experience vision of our clients.
Customer engagement is at the heart of everything we do. Our concierge team members are provided with industry leading frontline customer service training to ensure we are consistently delivering excellence at every opportunity.
Coupled with an understanding of the mechanics behind service integration, our teams are naturally incorporated into the daily operation of any commercial site.
A Virtual Concierge service can be supplied in addition to our Onsite Concierge options. Our Virtual Concierge service is a new, market leading digital solution that complements our existing offering. Glad’s online networking platform is tailored to the specific needs of your organisation so we can enhance your customer experience and provide an entire suite of concierge solutions.
In a bid to remain client-focused at all times, each individual request will be supported by the Glad National Communications Centre (NCC). We aim to give your customers access to convenient and time-saving services, whilst also making sure they are engaged in the amenities and facilities of any commercial property.
With the implementation of our virtual concierge services, Glad can offer multi-site coverage and create cost efficiencies without an impact on service delivery and customer experience.
Our Concierge service offerings can easily be incorporated within our integrated service delivery solutions and provide additional support to our onsite teams delivering, cleaning, security or maintenance services.

WHAT WE CAN DO?

  • Personal Dry Cleaning

  • Catering services

  • Meeting room bookings

  • 5-star meet and greet

  • Floral services

  • Premium transfer service

  • Restaurant reservations

  • Support for facilities and maintenance requests

  • Customer Service Training

Benefits of working with Glad

  • Highly Skilled Force

    Access to a highly skilled multicultural workforce, with a focus on training and innovation to promote continuous improvement as a process for our people and customers.

  • Innovative Offerings

    Onsite or Virtual presence providing a unique professional experience committed to providing solutions.

  • National Coverage

    Access to our National network of Concierge professionals allowing us to provide committed services for your assets.

  • 24/7 National Communications Centre

    24/7 access to Glad’s National Communications Centre for the coordination of emergency and crisis response.

We know that every business and property is different, and each of our clients require a bespoke solution to their problems. Instead of telling you, we’d love to show you exactly why Glad Group is one of the leading companies in the field of integrated property solutions.

Give us a call in an office near you if you’d like to speak to one of our friendly and helpful members of staff. Otherwise, feel free to leave us a message online and we’ll be in touch.