Carillon City Glad Group


Glad’s most recent win was the integrated services contract for Carillon City in Perth. 

Carillon City is an iconic building located in Perth’s CBD. It’s unique with 3 levels of retail shopping arcades, 2 food courts and a 15 storey commercial tower. Glad’s WA State Manager, Tracy Kalphas spoke to us about the transition of the contract:

What an amazing and challenging transition, right in the face of the festive season!

We tackled some enormous road blocks leading up to and on the day of the mobilisation. However, the seamless integration of 3 separate service delivery models, into one, couldn’t have run smoother. Everyone worked together as a united team, the cleaners on the ground, our security operations and clients alike.

I am very grateful to have had 2 great operators by my side; Raj Thapaliya, State Operations Manager, and Mike Vestey who was an integral part of the Security Operation. Both their knowledge and assistance didn’t go unnoticed. We retained many of the long-standing staff, including our site cleaning supervisor, Bernie Mangan. Bernie and I met over 20 years ago during the first transition, and she’s long been considered a foundation of Carillon City.

Our Integrated Services Manager, Abi Ranjit has been on board for 2 weeks and together we have implemented many new innovative initiatives. Shortly we will be delivering ‘Glad to be of Service’ customer focused training.

In the first week, the newly appointed Centre Manager sent me an email from a customer, who wanted to thank our security officer for handling a very stressful situation. He also was personally acknowledged by the National Investment Manager at a meet and greet function held by Dexus for all retail and commercial tenants. Centre Management asked that we attend this event, as part of the Dexus team moving forward as their integrated solutions provider. A staff member from each area was present to introduce the new look of the centre, let tenants know they can always approach our staff, as part of the Dexus Team.

Carillon City Glad Group

From left to right: Mike Vestey (Security Supervisor), Beau Ashton (Maintenance), Abishek Ranjit (Integrated Site Manager), Raj Thapaliya (State Operations Manager – WA), Bernie Mangan (Cleaning Supervisor), Amrik Singh (Mall Patrol).

Congratulations Tracy and the team for the exceptional job at Carillon City!



There is nothing more contagious than enthusiasm, dedication and a smiling face!

Over the last 12 months many of our amazing employees have done extraordinary things at work that have been recognised by our clients and rewarded by our management teams. In honour of these achievements, this year 10 Glad TRII Awards have been given to employees across the country. So trying to decide on the winner for 2016 was very difficult – but there could only be one.

Glad is very excited to announce the 2016 TRII Award winner and recipient of a $2,500 travel voucher is Rafid Awaness, Concierge at 126 Phillips Street, Sydney. Rafid was nominated for his ongoing dedication and impeccable customer service standards, including his flawless attention to detail and willingness to go above and beyond his normal duties. Steve Iloski, Executive Director said “Rafid is loved by tenants, Investa and the Glad team. He truly demonstrates Glad’s values and what I would love to see in every Glad employee”.


Rafid was surprised by his colleagues and Glad Executive Management on December 7, to present him the award. He said “I am humbled to win this award as I know that there are many other Glad staff around the country that work hard in their roles every single day. I really enjoy working here at 126 Phillip St and have developed strong relationships with all the tenants and the building management team. Thank you Nick and Glad for the lovely opportunities that you have provided. I’ll be looking forward to the New Year with new challenges and hopefully more success with Glad.”


From left to right: Steve Iloski (Executive Director, Glad Group), Faye Alexander (Director – Customer Experience, Glad Group), Nick Iloski (Managing Director, Glad Group), Peter Dunn (Senior FM – Investa), Kerry Wade (GM – 126 Phillip Street), Damien Phillips (State Manager Security, NSW, Glad Group), Rafid Awaness (Concierge/ Customer Service Officer, Glad Group), James Carlile (Chief Operating Officer, Glad Group), Ahmad Hamka (Integrated Services Manager, 126 Phillip Street, Glad Group), Mario Adolphus (Facilities & Operations Manager, Investa), Peter Bryan (Property Manager, Investa).

Glad Group supports Property Industry Foundation


It’s amazing how you take for granted little necessities like toothpaste, shampoo or soap. For most, these things are at arms’ reach in the bathroom but for the homeless youth living on the streets these little necessities are absolute luxuries.

Glad, proud sponsor of the Wrap Night

This year Glad Group was one of the major sponsors for the Property Industry Foundation’s (PIF) Annual Toiletries Drive. Hundreds of toiletries were donated by the employees of many companies within the property industry for distribution to a number of charities including Stepping Stone House, The Wesley Mission, Weave, PCYC and The Settlement.

Michelle Pecnik and Chanel Avias joined in the fun at the Wrap Night on October 19 and as you can see hundreds of toiletries are now on their way to help those living on the streets.

About PIF

Property Industry Foundation

Remember that every night across Australia, there are 44,000 homeless young people living rough and doing it tough on the streets. Property Industry Foundation organises a drive to collect toiletries for those young people and a series of events all year round to provide help and support to them. PIF raises more than $1.5 million annually to support approximately 20 grass-roots charities that provide services to homeless and at-risk youth. Glad Group employees are encouraged to volunteer their time for the benefit of homeless children and youth through industry networking, event support, workabees and buddy days.

Glad joins PIF at their Annual Tour de PIF


On 16 September, the Property Industry Foundation held its annual Tour de PIF cycling event. This year, PIF expanded the event to include a charity walk and raise money to build a home for homeless young people and resulted in an incredible $260,000 raised by the cyclists and walkers collectively.

Glad Group supported the event with a team of 5 walking enthusiasts joining the 17.5km challenge that took them through beautiful Pittwater National Park. Despite the sore muscles for days after, our team had a lot of fun and are looking forward to an even bigger event next year.

PIF raises more than $1.5 million annually to support approximately 20 grass-roots charities that provide services to homeless and at-risk youth. Some of these charities and initiatives are:
– Rebuild a Young Life Program
– National Hard Hat Day
– Property Industry Foundation Charity Regatta
– Property Blitz is another Property Industry Foundation volunteer program

Glad Group employees are encouraged to volunteer their time and for the benefit of homeless children and youth through industry networking, event support, workabees and buddy day.

Glad Group has been a Silver Donor of the Property Industry Foundation (PIF) since 2009.

Could retinal scanners be the next step in home security?


In this modern, hectic world, it can be difficult to keep pace with with the relentless rise of technology. It seems that every other week, there is a new device or gadget on the shelves that can do so much more than the previous incarnation, making what was once state-of-the-art, yesterday’s news.

Today, technological advances are being used to help make our world as secure as possible. In the sector of property security, there have been numerous developments over the past few years, many of which have found their way into mainstream usage. From commercial towers to retail buildings, let’s take a look at a few of them. Though we at GLAD may not have all of these in our arsenal as of yet, we’re always on the lookout out for the latest technology to improve our game.

Sound the alarm

Alarms have a come a long way from days gone by, when they simply blared as loudly as possible to attract attention, and scare intruders away. Today, alarms are largely installed as one cog of the security machine, as this markedly amplifies their effectiveness. Modern alarms are typically linked to a receiving centre, so that when it is triggered, the relevant authorities will be notified. These ‘silent’ alarms are designed so that the intruder does not know the police are closing in, giving a much greater chance of arrest.

Today, alarms are largely installed as one cog of the security machine, as this markedly amplifies their effectiveness.

Of course, the alarms from the yesteryear which we previously mentioned are still in use. These loud alarms are crafted to pull attention to the fact that the property has been broken into, but they aren’t quite as blunt an instrument as they used to be. It’s very tough for even the cleverest of thieves to bypass them, and because they now have ever-more sophisticated sensor technology, their efficiency as both a deterrent and anti-theft tool remains as strong as ever.

Lock, stock and security barrels

The word ‘smart’ is added to a great raft of products today. We have smart phones, smart televisions, smart cars, and even smart toilets. Not wanting to miss out on the action, the finest security minds have come up with the smart lock, and they are fascinating pieces of equipment. By syncing a smart lock to your smartphone, your door will unlock as you approach, negating the need for you to fiddle about with a bunch of keys in an effort to get inside.

That’s only the half of it, though. Smart locks at the higher end of the scale have the ability to connect to a central hub in your workplace. So? Well, that hub could then communicate with the central heating in your firm’s building, letting it know that you have arrived and to turn up the thermostat a notch or two. Once you and your employees leave and lock up, the heating could feasibly enter ‘energy-saving mode’ saving your company both money off utility bills, and giving the planet a little helping hand, too.

Smart alarms are more effective than ever before.Smart alarms are more effective than ever before.

It’s even possible for locks to function via the power of Wi-Fi. You know that awful feeling you get when you cannot remember if you locked up at the office? With Wi-Fi locks, such terror will become a thing of the past, as you can check them in real-time – and fasten them if need be. However, there is a downside – because these locks are connected to the internet, there is always the chance that the connection could be compromised.

Is anybody monitoring?

Security cameras are the poster child of any building’s security, and they too have a come a long way from the grey, boxy, unwieldy devices of the yesteryear. Today, cameras are also intelligent, typically coming with Wi-Fi connectivity as standard. This allows you to stream live feeds of the comings and goings at your place of business. These streams can be watched on your smartphone, so no matter where you are in the world, you can always keep an eye on things.

At Glad Group, we’re always looking to improve our security services with the latest technological breakthroughs, so get in touch with us today to find out what we can do for you.

A clean and hygienic workplace can keep employees healthy.


Improving hygiene facilities in your building can save hundreds of thousands of dollars and stop the spread of germs that cause illness, according to InClean Magazine.

The American Journal of Infection Control found a 25.5 per cent increase in people following hygiene recommendations when electronic hygiene monitoring is used. When people know they’re being monitored, they tend to do the right thing, which, in the case of the study, is washing their hands.

To really keep cleanliness as a priority in your commercial building, Glad Group’s cleaning services are on hand to take the pressure off you and keep hygiene standards as high as they can be.

Improving your commercial success with cleaning services

The InClean Magazine article suggests that the 23 facilities trialling the hygiene between 2012 and 2015 saved almost $600,000. Along with a financial saving, you could also help to keep employees, tenants, lease holders and other occupants of your building healthy and safe, which can only be a good thing for productivity, and thus profitability.

Keeping hands clean is just one way to make sure occupants of a building are being hygienic.Keeping hands clean is just one way to make sure occupants of a building are being hygienic.

“Although the importance of hand hygiene has been understood since the 1800s, it has been a challenge to measure its effects,” stated Connie Steed, the director of infection prevention at Greenville Health System in South Carolina.

“The importance of hand hygiene is frequently overlooked, and it’s a simplistic process that doesn’t cost much money but can have a tremendous influence.”

How can saving on sick days help businesses to flourish?

“When a person is absent from work, the impacts are much wider than the financial costs alone.”

According to a Smart Company article from November 2014, Australian businesses lost $33 billion in 2014 due to sick leave. It costs an average of $340 per sick day, which is up from the 2013 figure of $308.

“When a person is absent from work, the impacts are much wider than the financial costs alone,” suggests Paul Dundon, managing director of Direct Health Solutions.

“The extra workload created by absenteeism falls on staff, resulting in higher stress levels, poor health outcomes and greater absenteeism. It is a vicious circle.”

To keep not only your own employees safe and healthy, but also those of the people inside your commercial building, using quality cleaning services is a necessity. It can also save you money over time, so it’s the perfect solution.

Get in touch with Glad Group today to find out more.

Why is a security professional necessary in today's world?


The modern world is so vastly different to how many imagined it would be. People are successful in business, there’s exciting and promotional billboards everywhere telling people how fantastic they are and we’ve managed to find a way to store thousands of hours worth of information and data in a tiny, pocket-sized device.

However, security threats have also advanced. To protect your building, or your business, from one of these, having the right people in control is going to make a big difference to the safety of everyone in the area.

How is security being managed?

Public security is a primary focus of many civilians at the moment, and many of the occupants of a commercial building will feel far more at ease with the presence of a security professional in the vicinity.

According to the Australian Security Industry Association Limited (ASIAL), Australians spent more than $4.8 billion on private security in 2013-14. More than half of that was on manpower alone, but electronics made up the rest, including CCTV surveillance systems, alarm monitoring and tracking of vehicles.

The presence of professional security services at your building could make all the difference.The presence of professional security services at your building could make all the difference.

As much as the presence of a security professional is going to make a building appear more secure, having access to view public and secure space with CCTV verification remotely monitored from Glad Group’s National Communications Centre (NCC) is an even bigger assurance of safety.

When an alarm is triggered, either during operating times or after hours where systems such as CCTV surveillance are installed, it becomes much easier for the identification and quick response of either on-site security staff of emergency services.

How could security services help to increase the safety of your building?

You’ll be giving your commercial building the best possible security measures with Glad Group.

A professional security team from Glad Group would constantly be monitoring who is coming in and out of the building, including possibly having people at the doors. This would all be controlled from the National Communications Centre, where CCTV and all operations can be seen, providing your building or business with the most comprehensive safety measures available.

You’ll be giving your commercial building the best possible security measures with Glad Group, and that’s important with the state of today’s society.

If this is something you’re interested in learning more about, talk to us today.

Is your business seeing regularly planned maintenance checks?


No matter what sort of workplace you’re managing, the employees’ health and safety is something that always has to be taken into consideration. Even organising the annual Christmas party needs to comply with various regulations, so it’s no wonder people operating machinery, and those in commercial buildings, must be looked after.

When these people are doing their jobs, it’s also important that they feel safe. Without that assurance, their productivity could drop. In order to avoid this happening, carry out planned preventative maintenance. This is designed to be proactive and not reactive, so problems are solved before they even arise. It can reduce down time for your operations, as well as the valued employees.

So, what can Glad Group offer to your business?

Planning for the worst, and being prepared

In order to keep your commercial building running smoothly, regular, planned maintenance checks and repairs should be a permanent fixture in your calendar.

Is regular maintenance on your schedule?
Is regular maintenance on your schedule?

The BOC Healthcare Planned Preventative Maintenance Report from 2014 suggests a number of reasons why planned maintenance can help reduce disruption to a business.

Among these is safety, which is important for not only the person operating the machine, but also the people that are in the vicinity as well, be they co-workers, clients or patients. Spotting issues with a machine, device, or even a room and then fixing them can help to improve the safety of an entire building.

Efficiency of operations can also be diminished when regular maintenance is not carried out. General wear can reduce the overall productivity of a piece of machinery, and that means more hours for the same amount of work. That’s not great news for anyone trying to get the most out of their business or commercial building. With maintenance services from Glad Group, you’ll save time and efficiency, reducing downtime of equipment due to poor maintenance practices.

So, as much as you’ll be planning for the worst with regular planned maintenance, you’ll most likely be experiencing the best when operations can continue without interference.

Why are maintenance services so important?

Planned maintenance is one way to keep your business or commercial building running smoothly. However, if you haven’t planned for this from the inception of your time in the business world, it could end up requiring a major overhaul internally to cope with the changes.

When a device goes down because it hasn’t been maintained properly, it may not be covered by insurance.

According to the KPMG Empowered for the future: Insurance reinvented report from June 2016, 33 per cent of Australian businesses have completed at least one major business transformation initiative within the past two years. These are businesses that have seen the need to change, taken it with both hands, and run with it. They’re keeping up with the changing needs of the insurance landscape, including being sure that machinery is meeting warranty requirements.

That can be a major road block for a growing operation – when a device goes down because it hasn’t been maintained properly, it may not be covered by insurance. This is going to leave you out of pocket, and waiting for a replacement to arrive, or at least for a repair technician to come and fix the broken down equipment.

The same goes for a building. Roofs, walls, electrical circuits and elevators all require maintenance, and it’s up to you to decide how regular is necessary.

Damp can be an issue that, if left untreated, can snowball into a far more devastating issue. A regular maintenance check from a professional at Glad Group is a great way to make sure any leaks around your building are taken care of before damage can occur.

If you’re looking for a way to safeguard your operations, or the operations of your building, maintenance services from Glad Group are the way to go. Get in touch today to find out more.

The health of your building might be at risk with mould and damp patches.


When it comes to the health of any building, damp spots and mould are one of the most important risks to keep under control. Dampness can be damaging to the physical health of people, as well as affecting the presentation standards of a commercial or retail building.

When you enlist the cleaning services of Glad Group, there’s a focus on getting rid of the damp parts of a building. It might be hidden in the roof or even in a bathroom around plumbing. Sometimes, damp can’t be seen. No matter where it is, though, it’s important to remove it before it becomes even more damaging to a building’s foundations and the health of any inhabitants.

What’s the deal with damp?

According to the World Health Organisation’s (WHO) Damp and Mould Information Brochure, damp and mould in a building over a prolonged period of time can lead to respiratory infection and even asthma.

Dampness in a building over a prolonged period of time can lead to respiratory infection and asthma.

It will also have a negative impact on energy costs, because damp walls create a cold feeling, which means heating will need to be used more and more – your business will be paying for that.

The WHO guidelines for indoor air quality states that clean and healthy air is a basic human right, so when air quality is not controlled, it becomes “a considerable health burden”. When it comes to the health of the people working and living inside your building, it’s not just a cleaning issue, it’s an environmental service to other human beings. Making sure your cleaning services are actually making a difference to the health of the people in your buildings will ensure they’re happy, but also healthy.

Do your buildings suffer from patches of damp?

The WHO sets out simple guidelines for the removal of damp patches, but first of all, the source of the moisture must be stopped. After this, there are only two more steps:

  • Remove the mould, and
  • Control excessive moisture build-up from occurring again.
Is there a damp problem in your building?Is there a damp problem in your building?

Glad Group cleaning services will help to make sure these two protocols are maintained. Once moisture is removed from an area, it’s vital that it’s not forgotten about. Instead, it must be monitored to make sure the mould and damp doesn’t return to cause even more damage.

It’s something that your front-of-house won’t want to occupy themselves with. Glad Group is a family of professionals in the cleaning and maintenance sectors, and if there is a dampness-control problem in your building, then your best bet is to get in touch early.

How can technology help the property professional to be less busy?


How businesses manage their property – whether it’s regarding cleaning, maintenance or security – is changing at a foundational level.

That’s on account of new technology coming to the fore and making the way property professionals operate more streamlined and direct. This sort of approach is helping with a variety of tasks, including reporting on the state of a building or patch of land, scheduling and assigning how repairs and cleaning jobs are carried out.

These sorts of maintenance services can make your duties as a landlord far simpler, and Glad Group has a professional, proficient team to help out.

The three ways technology is helping property professionals below are just the beginning – we should all be on board!

1) The evolution of the mobile device

Mobile devices, such as smartphones, tablets and smart watches, have all taken over the techno-sphere in recent years. They’re turning into more than just a fashion statement, with more and more functionality coming with every new release.

How could you be using the simple mobile phone to increase productivity?How could you be using the simple mobile phone to increase productivity?

This technology is really helping to drive the property industry – particularly on the management side.

When a professional is out on a job, and an urgent task or repair comes through that they need to organise urgently, there’s no longer a need to wait until that person gets back to the office to alert the team. It can all happen remotely to ensure response times are as quick as possible. This reduces potential downtime and ensures that a job gets done when it needs doing, not when people hear about it later on.

Scheduling of tasks and real-time reporting of events has been made possible with the uptake in mobile device usage around the world, and Australia is keeping up with this trend.

2) The Internet of Things

The Internet of Things (IoT) might sound like an incredibly vague collection, but that’s only because of how vast it is. The IoT refers to the levels of connectivity that the internet has given to all information, no matter where it’s coming from or who it’s going to.

The IoT refers to the levels of connectivity that the internet has given to all information.

Gartner reports that there will be 6.4 billion devices around the world that are connected via the IoT by the end of 2016, and this is up by 30 per cent on the 2015 figure.

With so many devices in operation that have multiple functions, such as the smartphones mentioned above, there is a real push to increase productivity in the property services sector. We see this in cleaning services, particularly in Europe. Parts of the Munich airport recently started using a bathroom-management system, to detect where and when certain parts of the facility needed cleaning or topping up with paper, and alerting cleaning professionals. The project was such a success, it was rolled out across the airport, saving 20 per cent in labour and consumable costs.

More people than ever have their own mobile devices that are connected to the Internet of Things, and making the most of that is the way forward for all businesses in Australia, and around the world. If you haven’t started looking into the ways it could be increasing the efficiency of your operations, then you may well be missing a beat.

Glad Group is investigating similar systems for integration into their existing operations.

The world of technology is opening up brand-new territory for the property sector, and Glad Group is helping to break this ground.