RSPCA Cupcake Day


At Glad Group, we absolutely love our pets. That’s why on Monday 19th August, we took part in the annual RSPCA Cupcake Day, with a host of fun activities to raise dough to help fight animal cruelty!

Altogether we raised nearly $300!


Starting with our first ever cupcake decorating competition, head office staff competed for the best confectionery creation, with the winner receiving a gift voucher.

Here are some of our entries:


What’s more, we held a raffle, with an assortment of fabulous goodies up for grabs, including wonderful toys and treats for cats and dogs (plus some yummy human treats too).

We also asked all our staff to send their favourite photos of their gorgeous pets so we could make a collage of all our furry, scaly, and hairy friends at Glad:

Our Glad pets

Our Glad pets


All money raised went directly towards the RSPCA via our fundraising page.

What is the RSPCA Cupcake Day?

The RSPCA is an independent, non-government community-based charity providing animal care and protection services. They run 40 shelters and employ around 1,000 staff, delivering services which help improve the lives of Australian animals. Most of this money comes from public donations and fundraising initiatives, as well as business partnerships, grants and RSPCA patrons.

The annual cupcake day is a way for businesses and individuals to get involved and raise money towards their life changing work.

Visit our fundraising page to find out more and donate:

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STAFF THAT STAY – celebrating anniversary milestones

(Anniversary) a day when we remember or celebrate something important that happened on that day in a previous year.

Celebrating Glad Group’s 30th anniversary in business is fantastic, but what’s even more amazing is the number of employees that are sharing milestone workiversaries with us.

This year alone we have 57 employees celebrating 5 years with Glad Group, 12 celebrating 10 years, another 12 celebrating 15 years and 4 celebrating over 20 years. Collectively, that equates to 955 years of experience, 8,365,800 hours on the job or 11.5 lifetimes!

All that experience under one roof allows us to provide our workforce with great on the job training, as knowledge is passed from one employee to another. It also ensures that our clients receive the right expertise for the very best service.

Client Services Manager Sonia Olivera has been with Glad since 2001, in her words:Sonia O-04

“I am so privileged to have been working with Glad Group, a company that has grown so much in the last 18 years and continues growing! I am so proud when I get asked who I work for!”


Sonia has stayed with Glad because of the ongoing commitment shown to staff and clients. Her career expectations have been supported over the years, with the favourite part of her role – sharing successes with her teams.

Glad Group has long been know for its family culture and we will continue to put our people first – by supporting them through reward and recognition, working alongside them for ongoing professional development, down to noticing when they may need a helping hand.

Without providing these special touches as an organisation we couldn’t deliver the expertise and service standards we expect of ourselves to provide our very best service to our clients.
To all those celebrating a workiversary with Glad Group in 2019 – we congratulate you and thank you for your amazing support and loyalty.

See more of our stories:

Ecosia Glad Group


Glad Group is continually looking for new ways to reduce the environmental impact of our services. We always try to ensure that we are taking a sustainable approach to our business activities and such, have recently encouraged our employees to get behind movements like Earth Hour and Earth Day. Glad Group started using Ecosia, a web browser that plants trees! By switching our browser to Ecosia, Glad Group is taking another step towards being environmentally friendly.

What is Ecosia?

Ecosia web browser

Ecosia has 7 million active users over the world and to this day, over 59 million trees have been planted in different parts of the world: Haiti, Nicaragua, Peru, Brazil, Senegal, Burkina Faso, Ghana, Uganda, Kenya, Indonesia and more!

Ecosia is a social business founded in Germany in 2009 that uses the profit they make from internet users (us) searches to plant trees where they are needed most. The more searches you do, the more trees you plant!

Ecosia prides themselves on respecting their users’ privacy and do not sell your data to advertisers. They don’t have third party trackers.

How to get Ecosia?

If you want to join the movement and use Ecosia, click on the link and follow the instructions in your usual browser:

How does Ecosia plant trees?

  1. You search the web with Ecosia
  2. Search ads generate income for Ecosia
  3. Ecosia uses this income to plant trees

Ecosia counts the number of searches you have performed and on average you need around 45 searches to plant a tree!

Ecosia also creates partnerships with native organisations that work with local farmers. For example, in Brazil, the trees that have been planted there are contributing to the reforestation of degraded areas in watersheds that supply water to the city of Sao Paulo.

“Trees mean a happy environment, healthy people, and a strong economy.”



Customer-satisfaction is the very definition of what a concierge is owed to ensure. As literally the face of your company, our concierge services make sure to regularly interact with customers, whilst deepening knowledge of them to attend in the most bespoke ways.

As part of #GetToKnowYourCustomersDay, we ask you to question yourself, who is talking to my customers, who is the face of my company? Who acts on behalf of the organisation and more importantly, how do they interact, are they projecting the best possible first impression?

Concierge services have been around for many years, and commonly found in buildings or hotel lobbies. But as time evolved, the benefits of concierge services were even realised in the corporate world. They have become an industry in themselves, and business avail these services not just for general support in day to day routine work, but also offer them as part of their benefits package and incentive programs. This has served to alleviate pressure on employees, whose tasks and working hours have multiplied considerably.

A corporate concierge helps in establishing efficient team and work relates processes. As a result of this, companies or organisations can boast of better time management and optimal utilisation of their resources. In the large scheme of things, a corporate concierge can be of service to management, employees as well as clients, thus making it possible for a business to be productive and results oriented, and boost their profitability.

Glad Concierge is a convenient and professional service that takes a fresh approach to the traditional role of a concierge. We provide a service platform that presents a real point of difference within traditional commercial space, while going above and beyond what our customers expect.

We deliver an adaptive and dynamic service platform designed to support tenant engagement and retention, making business for your clients much more convenient. Glad Concierge is globally inspired and integrated seamlessly into the customer service and experience vision of our clients.

Do you want to learn how an experienced concierge service provider can change the face of you business? In short, our corporate concierge services go above and beyond in the assistance they offer in practically every aspect of our employee’s professional as well as personal life.

Please contact us on 1300 452 347 or to have an experienced member of our team offer you solutions to meet your needs.

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Glad Group has always been an advocate for supporting women in the property industry, after all one of the company’s founders is a woman.

In this tradition the company has always been a true supporter of woman progressing in business. Right now we have eleven women holding key managerial positions, influencing the future of Glad Group.

Some of our longest servicing Client Services Managers are also women. Together Rose Boonyatulanon and Sonia Olivera have over 30 years’ experience with Glad Group – an amazing achievement that was celebrated at the recent Property Council’s Annual Women in Property Lunch.

Held at the ICC Sydney on June 20, this year broke attendance records with over 1,600 guests coming together to celebrate not just women in property but diversity, inclusiveness, and how we can make better in the workplace.

Hosted by Madga Szubanski AO, one of the key messages that resonated with guests was that “If you want to go fast, go alone. If you want to go far, go together”. At Glad we are a family, we work together to make a difference for all employees and our clients – and they stay with us.

We recently spoke with Rose and Sonia to see what changes they have seen for women in property over their successful careers.

Rose said:

“I have been in the property industry since 1994, over that time much has changed. When I first started it was very male dominated. Today I’m blessed to work with many women in management roles, overseeing the day to day management of some of Sydney’s most prestigious commercial buildings.  For me I feel like the communication is better, women seem to have a way of working together to get things done together”.

Sonia said:

“I believe in the last 18 years there have been enormous changes for women in this industry. Women are more respected, listened to and are treated equally.  I am really enjoying working in the industry and to see how far we have come has been an amazing personal journey for me”.

We celebrate all the women of Glad Group, and thank them for the contribution.

See more of our stories:

Glad Group celebrates 30 years!The Glad Family – An insider’s Story

Image from left to right: Jactcel Alvarez- Housekeeping Manager, Westpac Place, Sonia Olivera – Client Services Manager, Ekaterina Lanshakova – Customer Experience Manager, Rose Boonyatulanon – Client Services Manager and Ivana Iloski – General Manager, People & Culture.

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Every morning I come to work and I’m greeted with a handshake and “how are you today”, by Glad Group’s Founder and CEO, Nick Iloski. He doesn’t just do this for me he welcomes everyone that works in the office, and if he’s visiting a site, he does the same.

I don’t think that I’ve experienced that level of connection with an executive leader at any other organisation I’ve worked. But that’s the way of Glad, everyone’s door is open.

For me, I consider myself fortunate to work in an organisation that really gets to know their people and supports them when life gets complicated. Over the last 6 months my family has gone through some really challenging situations. There were lots and lots of tears.  I recall one moment as I sat with tissue in hand, talking with my manager, classing myself as a high maintenance employee. The response I received was “we are a family, and if we can’t help each other through tough times, who can we help?”

Just knowing that made all the difference for me. I didn’t have to stress about work and if I needed to come in late, go home early or take some time off, they had my back for which I’m very grateful.

My story is just one of many.  We spend so much of our time at work so being part of an organisation that sees you as more than just an employee makes coming to work easy and a happy place to be.

This year Glad Group celebrates its’ 30th Anniversary. We are a strong workforce of over 2,500 that service many of Australia’s leading property groups, providing cleaning, security, concierge and maintenance services.  We do this as a family, supporting each other every step of the way.

See more of our stories:

Glad Group celebrates 30 years!

Author: Michelle, Marketing Coordinator

MIP Security counter terrorism training


Members of the corporate security team participated in a two-day counter terrorism training seminar which familiarised the participants with domestic and global threat environments and how these environments impact their security work locally.

MIP Security CT Training Glad Security Team

The trainer, Arye Kasten from M.I.P. Security, partnered with Stratium Global, to deliver this training for the first time to a Glad Security team, to enhance their capability in dealing with security tasks in a counter terrorism context. The training aimed to empower the participants to work proactively by understanding their role in deterring potential security incidents.

Arye Kasten MIP Security

Arye Kasten

Arye Kasten has over 20 years of international security experience working with large corporations and Governments devising effective security solutions and training. Arye is an expert in blast mitigation and electronic security systems and has extensive knowledge of the Asia Pacific region.

He is specialist in threat and risk analysis projects having participated in protection concept design and planning for corporate clients and governments around the globe; and is an expert trainer designing bespoke training courses and seminars for a number of security related projects.

Arye currently serves as major (reserve) in an Israeli Defence Forces Special Forces combat unit, and completed his service in the Israeli Foreign Ministry Security Division where he was head of security at Israeli Embassies in Beijing and the Baltic States. Prior to joining M.I.P. Security and partnering with Stratium Global, Arye was the Head of Project Management and Training for MYY Ltd.



Glad Group has made every cup count on Thursday 23rd May with The Biggest Morning Tea raising over $520 for the Cancer Council NSW.

The Biggest Morning Tea is Cancer Council Australia’s most popular fundraising event and the largest, most successful event of its kind in Australia.

Last year, Australia raised a massive $13.6 million to help beat cancer. This year Glad Group helped the Cancer Council to reach their goal of raising over $13.7 million, to fund research, prevention and support services to those affected by cancer.

Glad Group welcomed all employees to enjoy a cuppa’ and a lovely breakfast at our Head office to help raise money for the Cancer Council. We had a donation box available for employees to give a donation and even held a jelly bean competition! This had the entire office in good spirits surrounding this amazing initiative.

Our amazing team in Western Australia was able to be part of Carillon City‘s fund raising event for this very worthy cause. Glad Group contributed to the event, which raised over $220 towards the Cancer Council. We are very proud that our team in Western Australia – well done!

Glad Group will continue to support this initiative and once again – A big THANK YOU to all the people who attended our Cancel Council Fundraiser. Your generous donations will help to continue in the fight to find a cure for Cancer.

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A Lipstick Lunch sounds like fun and we can happily say it was!

On Friday 24th of May, 2019 Glad Group attended the annual Youth Off the Streets Ladies Lipstick Lunch, held at Doltone House Hyde Park. It was a fantastic opportunity to support the great work Father Chris Riley’s and his team do every day. Helping disadvantaged kids across Australia is their passion and we were very happy to lend our support.

From mystery envelopes, magical keys to winning lips, there were plenty of ways to get involved and raise needed funds. In the fun of it all, Glad’s marketing team – Chanel Avias, Michelle Pecnik and Taylor Fasulas were lucky enough to take home some lipstick champagne!

Hosted by Sandra Sully, senior journalist and anchor of 10 News First Sydney and recently appointed Consulting News Editor 10 Daily. Guests enjoyed a lively discussion between special guests Angela Bishop, Entertainment Reporter from Channel 10, Laurel Papworth Social Media Influencer and Kate Traill, Specialist Child Sexual Assault Judge of the District Court of New South Wales, who exchanged career stories and gave some tips on what they do to juggle their family and professional lives.

Father Chris Riley, Founder and Chief Executive Officer (CEO) of Youth off the Streets, was a real source of inspiration. Having dedicated his life to building the charity, developing specialised programs and opening schools. He and his team make a real difference to the lives of many disadvantage youth. We had the opportunity to hear from one of their participants and the positive influence Youth Off the Streets had on her life.

Glad Group has always embraced the opportunity to support community, particularly those most vulnerable. To know that over 42,000 youth are homeless every night across Australia, we plan on doing more, so watch this space.

Glad Group celebrated 30 years.


This year, Glad Group celebrates 30 years of the Glad Family, which has grown from just one to over 2,500 across Australia and New Zealand.

In 1984, founder Nick Iloski immigrated to Australia with his wife Lucy. This marked the start of an amazing career that has spanned over 35 years.

In the very beginning, Nick built relationships with business owners all over Sydney cleaning offices, shops – even Carla Zampatti’s boutique on Elizabeth Street and the windows of high rise buildings.

With encouragement from his clients, in May 1989, the Glad Group officially opened for business. With great passion and determination, Nick together with Lucy worked hard to build their reputation and began to see the company grow.

In 2005, the Glad Group was awarded its very first Westfield contract and saw many years of growth. The journey wasn’t all smooth sailing though with many ups and downs along the way. One thing that has remained strong is Nick’s entrepreneurial spirit, which has been the driving force behind Glad Group’s success.

To this very day you will see Nick visiting the sites we provide cleaning, security, concierge and maintenance services, and it’s not uncommon to see him stop and pick up litter or fix something that’s out of place. Most importantly he always takes the time to check in with staff, making sure everyone is happy and things are going well.

His amazing dedication to delivering the very best service to clients and creating a workforce that is treated like family is unwavering.

“It feels like yesterday that my wife and I opened the doors to our family cleaning business. We worked hard to build the company, provide the best service to our clients and look after the people that chose to work with us – our Glad Family.
I am proud of what the Glad Group has achieved over the past 30 years and I have been fortunate to work with wonderful people. Thank you for sharing my dream to create Australia’s very best property services organisation. I look forward to the next 30 years.” – Nick Iloski Founder and Managing Director, Glad Group.

We look forward to sharing more of our stories!