Eastland team Glad Family

GLAD GROUP DELIVERS INTEGRATED SERVICES AT EASTLAND SHOPPING CENTRE

On Wednesday March 13, Glad celebrated it’s newest Integrated Services Team at QIC’s Eastland Shopping Centre.  Security Officers, Cleaning Coordinators and Maintenance Technicians all work together to create the very best customer experiences.

The Integrated Services team celebration was attended by Glad Group management, QIC management and of course members of the Integrated Services Team.

Eastland Shopping Centre is Australia’s 14th largest and has over 13.5 million guests every year, so our team is going to be very busy!

They’ve been trained and are ready to connect with guests and retailers to deliver exceptional customer experiences at this truly unique location.

A destination like no other, Eastland Shopping Centre features over 400 retailers, Town Square, Fashion Arcade, Midway, and unique experiential events.

ONE TEAM one community

To keep up with all of that our team will work as ONE TEAM one community, providing a wholistic approach to property management.

All linked together through one service platform cleaners can report lights outs to maintenance, security can call for a rapid response cleaning team and maintenance can call in a lost child to security.

Everyone works together sharing the responsibility to ensure Eastland Shopping Centre operates and is presented to the highest standard, so guests enjoy the very best service every day.

Congratulations team – we are glad you are here and wish you great success.

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#giveitup

GIVE IT UP TO GIVE AT-RISK YOUNG PEOPLE A BETTER FUTURE

This April, Glad Group are participating in #GiveItUp campaign to raise funds for the Property Industry Foundation.

The Property Industry Foundation (PIF) are going to use the money to buy books to nurture, inspire and educate abused and neglected young people through our Charity Partner, Act for Kids.

We all know how valuable books are for young people, helping them dream of brighter futures.

This is your chance to give that gift to young people in real need.

Glad Group are making a difference by giving up a habit and fundraising for a cause that’s close to our hearts.

  • Give it up because you want to make a difference.
  • Give it up to revive your New Year’s Resolution. You may have resolved to give up coffee or quit smoking but lost track along the way. Here’s your chance for a second shot!

But whatever you do – Give it up!

Need inspiration? PIF’s CEO Kate Mills is giving up buying coffee for a month – watch her video here: Give it Up for PIF

Please support our efforts by making a secure online donation and by posting a message of support.

PIF_click here

 

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Earth-Hour-2019

LIGHT, SPECIES, ACTION | EARTH DAY | EARTH HOUR

Glad Group is continually looking for new ways to reduce the environmental impact of our services. We work closely with our suppliers and clients to ensure that we are always taking a sustainable approach to our business activities.

This year, we are encouraging employees’ to get behind movements like Earth Hour and Earth Day, which shine a light on the issue and have the potential to persuade everyone to make changes to their lifestyle for the good of the environment.

For those in the dark, Earth Hour is a global crusade for positive change organised by the WWF in which hundreds of millions of people around the world flick light switches to create awareness about energy consumption and climate change.

What started as a Sydney lights-off event in 2007, now encompasses over 7,000 cities in 187 countries. The usual Earth Hour practice is for individuals, communities, landmarks and businesses to go “lights out” for one hour.
As Australians, we share our environment with some of the most unique wildlife on earth, both above and underwater. More than 80% of Australia’s flowering plants, mammals, reptiles, frogs and almost 50% of our birds can’t be found anywhere else on Earth. Due to current climate situations, these statistics are rapidly changing, and they are changing for the worse. We are losing species at an unprecedented rate, with climate change being a major player.

This year, Earth Day is asking people to join their ‘Protect our Species’ campaign, which is aimed at educating and raising awareness about the accelerating rate of extinction of millions of species and the causes and consequences of this phenomenon.

For such a big and powerful symbol of commitment to the planet, it’s pretty easy to get involved.

What can you do?

  • Night-time walk
  • Candlelit dinner (use beeswax candles wherever possible as these are better for the environment)
  • Go stargazing
  • Watch an environmental film/documentary
  • Have a games night with friends
  • Put on an unplugged musical performance
  • Make the hour technology free
  • Tell some ghost stories
  • Snacks and games around a campfire (also combine with above for a truly spooky evening!)

How to go green in the office

Source: https://www.greenpeace.org.au/blog/go-green-at-work/

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guards

SERIOUS BENEFITS OF HAVING SECURITY GUARDS AT YOUR BUSINESS

Small businesses have to deal with the reality that theft and other crimes can occur on business premises. Guards can be used to prevent crime, maintain security, and assist customers and employees. The benefits of having security guards at your business include:

Sense of Security – The presence of a security guard at a business can provide peace of mind and a sense of security to the business owner, employees and customers.

PreventionSimply having a security guard present is a great deterrent to crime. Professional guards are trained to look for suspicious activity on the spot. They can assess a situation and react to security breaches. A guard is a greater visual deterrent than just camera surveillance or a standard security system.

Customer ServiceA guard may man a front desk or act as a sentry to control access to an area. This can mean that there is a substantial amount of interaction with customers and clients. Guards may be able to help direct people to find products and get to the right location in a business.

Handling CrimeSecurity guards can receive varying levels of training when it comes to actively responding to a crime. Hiring a trained and licensed guard from a reputable company such as Glad Group can ensure that the guard behaves capably and sensibly when faced with criminal activity on business premises.

MonitoringA security professional may be employed to monitor video surveillance, check credentials, check for contraband or restrict access to an area. These monitoring duties take a lot of security responsibility off the shoulders of the business owner, employees, and allow them time to focus on their jobs.

For further information on how Glad Group can help please contact us today on 1300 452 347.

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season

MAINTENANCE AND CLEANING TIPS FOR AUTUMN AND WINTER

During the autumn and winter seasons, it is vital that you clean and maintain your building in the right fashion for it to stay in the ideal condition. The dip in temperatures and other weather happenings that occur during these seasons can negatively affect the exterior and interior of your structure if you neglect to care for your building appropriately.

To help you understand how to proceed with your maintenance and cleaning for these seasons, we offer you some tips below for your convenience.

  1. Evaluate the Exterior Condition of Your Building
    Examine the exterior condition of your building to learn the areas that need maintenance. Your gutters may require cleaning to ensure proper drainage, any wood elements may need painting or staining, weather stripping around windows and doors may need replacing, or the foundation might need patching.
  2. Ensure That Your Heating System Is Working Properly
    Test your heating system to ensure that it works in an optimal condition. The last thing you want is to turn on the heat when temperatures dip only to find that it does not come on for one reason or the other. Change the filter and install a new thermostat if necessary. Other parts may also need attention or repairing
  3. Perform Any Improvements That the Interior Requires to Be Ready for Autumn and Winter
    Another tip for maintenance and cleaning for autumn and winter is to perform any improvements on the interior that is necessary. Painting the walls while you can still open the windows is a good idea for one thing. Add a protective coating to your hardwood floors if the previous one is showing signs of wear. Shampoo carpets a bit more often since people will be tracking in more dirt and moisture during the autumn and winter months.
  4. Inspect Your Walkways for Cracks and Issues
    Check your walkways for cracks and other issues that need addressing before freezing temperatures hit. Cracks can enlarge if moisture seeps under the concrete and freezes. Repair bills will be higher if you let this happen. Autumn is ideal times to pressure wash the elements to ensure that they are in an attractive condition and free of debris.

For additional building maintenance and cleaning tips for autumn and winter seasons, consult with Glad Group. We offer a wide assortment of professional maintenance and cleaning services to ensure that your building is clean, in ideal condition and attractive all throughout the year.

Maintenance and cleaning tips

Please contact us on 1300 452 347 or gladgroup@gladgroup.com.au to have an experienced member of our team offer you solutions to meet your needs.

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concierge-staff

GET BETTER CUSTOMER SERVICE WITH CONCIERGE STAFF

Glad Group can offer customer service concierge staff who provide a high level of customer experience while at the same time protecting clients and their assets. Visitors to your building should always be met with a friendly face, while there is comfort in knowing you have concierge staff in capable hands should a situation escalate.

Glad Concierge is a convenient and professional service that takes a fresh approach to the traditional role of a concierge. We provide a service platform that presents a real point of difference within traditional commercial space, while going above and beyond what our customers expect.

We deliver an adaptive and dynamic service platform designed to support tenant engagement and retention, making business for your clients much more convenient. Glad Concierge is globally inspired and integrated seamlessly into the customer service and experience vision of our clients.

With over 30 years of experience in the property industry, Glad Group concierge staff ensures that our clients have the professional appearance, the training and qualifications to adequately protect their organisation.

Please contact us on 1300 452 347 or gladgroup@gladgroup.com.au to have an experienced member of our team offer you solutions to meet your needs.

 

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school cleaning

SCHOOL CLEANING: FIND THE RIGHT COMMERCIAL CLEANER

Glad Group is a long established, professional provider of all commercial cleaning services across the country, specialising in all facets of cleaning for small and large, private and public schools and universities.

We understand the paramount importance of health and safety requirements when it comes to cleaning schools and classrooms, and that clients have specific needs which apply to the cleaning of each school in particular.

We’ve developed new and improved ways of cleaning to ensure that our objective is focused on removing contaminants from your school and classrooms, rather than simply redistributing them. We also have special expertise in cleaning other common areas in the school including staff rooms, toilet blocks and playgrounds.

Our staffs are highly trained to deliver our cleaning services with your stakeholders in mind. Since we clean because we care, you’ll be confident that your students and teachers are safe and secure when it comes to the cleanliness of the school and the conduct of our staff.

To find out more about school cleaning in your area or what our existing clients have to say about us or call us now on 1300 452 347.

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harmony-day

WHAT HARMONY DAY MEANS TO GLAD GROUP

Australia is one of the most multicultural societies in the world, and many of its organisations have goals to create a more diverse workforce.

Harmony Day is about inclusiveness, respect and belonging for all Australians, regardless of cultural or linguistic background, united by a set of core Australian values.

Inclusion and diversity are fundamental to Glad Group’s culture and core values, and the diversity of our employees is part of what makes us exceptional. It is because of initiatives such as Harmony Day, that we are committed to creating an inclusive and diverse workforce where people can feel comfortable and be themselves, and as a result be productive and high performing.

Glad Group strives to be an Equal Employment Opportunity (EEO) employer. Glad Group endeavours to:

  • Treat all Workers fairly, equally and with respect when decision are made;
  • Provide a working environment that is free from discrimination, bullying and harassment;
  • Provide an effective procedure for complaints;
  • Treat all complaints in a sensitive, fair, timely and confidential manner;
  • Provide protection from any unlawful victimisation or reprisals;
  • Provide fair access to workplace opportunities and benefits;
  • Encourage the reporting of behaviour which breaches this policy; and
  • Promote appropriate standards of conduct.

Having been in business for more 30 years, Glad Group realise the only way to continue to be industry leaders in an increasingly competitive market is to cultivate an engaged, satisfied and productive workforce.

Embracing this philosophy is not only integral for building a sustainable and successful business, but also enables us to support our employees in a number of different ways. Guaranteeing continued employment and ongoing opportunities for our workers ensures growth and reward for everyone involved with Glad Group.

Click here if you are striving for excellence, career progression and the opportunity to learn from industry leaders, then let Glad Group provide the platform!

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How-Glad-Security-Creates-An-Impenetrable-Business-Front

HOW GLAD SECURITY SERVICES CREATES AN IMPENETRABLE BUSINESS FRONT

Glad Security Services is one of Australia’s most trusted providers of security services.

Glad Security was launched in 2006 and has quickly developed into a prominent security services provider with a national presence and a client base spanning commercial towers, retail buildings, government departments and logistics warehouse facilities.

We provide a broad range of security services in Australia to assist our clients in managing risk, putting our years of experience into making commercial and retail spaces safer and more profitable.

Over the years, Glad Security services has drawn senior leaders and operational staff from a range of industries including corporate and retail security, property management, hospitality, defence to now provide a level of service and client understanding unrivalled.

Our on-site team members are carefully selected to match our clients’ requirements. We continuously invest in the development of our security staff by engaging recognised registered Training Organisations to build up on our security staff’s capabilities.

We strive to use the latest technologies, products and processes for all types of property assets, including retail and commercial security, concierge, mobile security patrols, CCTV monitoring, surveillance systems installations, risk and alarm monitoring. This provides full transparency, reporting and compliance to our clients.

We offer quality resources for our clients to effectively reduce the chance of a security breach.

We conduct full risk management audits and provide solution base recommendations. Our reporting is web-based, assisting clients in meeting their public liability obligations and risk management objectives.

Working in partnership with our clients, we provide tailored solutions to ensure minimum risk and maximum protection of their assets, whilst facilitating a safe and enjoyable environment for their tenants and visitors.

We also offer unique integrated service delivery solutions based on the specific needs of clients. These entail a combination of any of our service offerings and are a one-stop shop for equipping your business with a range of professional services, helping you solve many of your time-wasting business headaches at once.

Are you striving for excellence?

If you think your security services could be better, we’d love to show you how. We partner with our clients to put more time back into your calendar, reduce operating expenses and, ultimately, provide a level of care and service that shows.

Click here to discuss how Glad Security Services can help your business or call 1300 452 347.

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concierge service provider

HOW AN EXPERIENCED CONCIERGE SERVICE PROVIDER CAN CHANGE THE FACE OF YOUR BUSINESS

Glad’s Concierge Service Provider is a universal solution to your day-to-day needs, offering a dynamic and flexible approach to customer engagement.

Glad Concierge service provider is a convenient and professional service that takes a fresh approach to the traditional role of a concierge. We provide a service platform that presents a real point of difference within traditional commercial space, while going above and beyond what our customers expect.

We deliver an adaptive and dynamic service platform designed to support tenant engagement and retention, making business for your clients much more convenient. Glad Concierge is globally inspired and integrated seamlessly into the customer service and experience vision of our clients.

Customer engagement is at the heart of everything we do. Our concierge team members are provided with industry leading frontline customer service training to ensure we are consistently delivering excellence at every opportunity.

Coupled with an understanding of the mechanics behind service integration, our teams are naturally incorporated into the daily operation of any commercial site.

In a bid to remain client-focused at all times, each individual request will be supported by the Glad National Communications Centre (NCC). We aim to give your customers access to convenient and time-saving services, whilst also making sure they are engaged in the amenities and facilities of any commercial property.

With the implementation of our concierge services, Glad can offer multi-site coverage and create cost efficiencies without an impact on service delivery and customer experience.

Our Concierge service offerings can easily be incorporated within our integrated service delivery solutions and provide additional support to our onsite teams delivering, cleaning, security or maintenance services.

Are you striving for excellence?

If you think your concierge services could be better, we’d love to show you how. We partner with our clients to put more time back into your calendar, reduce operating expenses and, ultimately, provide a level of care and service that shows.

Click here to discuss how Glad Concierge Services can help your business or call 1300 452 347.

 

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