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Every morning I come to work and I’m greeted with a handshake and “how are you today”, by Glad Group’s Founder and CEO, Nick Iloski. He doesn’t just do this for me he welcomes everyone that works in the office, and if he’s visiting a site, he does the same.

I don’t think that I’ve experienced that level of connection with an executive leader at any other organisation I’ve worked. But that’s the way of Glad, everyone’s door is open.

For me, I consider myself fortunate to work in an organisation that really gets to know their people and supports them when life gets complicated. Over the last 6 months my family has gone through some really challenging situations. There were lots and lots of tears.  I recall one moment as I sat with tissue in hand, talking with my manager, classing myself as a high maintenance employee. The response I received was “we are a family, and if we can’t help each other through tough times, who can we help?”

Just knowing that made all the difference for me. I didn’t have to stress about work and if I needed to come in late, go home early or take some time off, they had my back for which I’m very grateful.

My story is just one of many.  We spend so much of our time at work so being part of an organisation that sees you as more than just an employee makes coming to work easy and a happy place to be.

This year Glad Group celebrates its’ 30th Anniversary. We are a strong workforce of over 2,500 that service many of Australia’s leading property groups, providing cleaning, security, concierge and maintenance services.  We do this as a family, supporting each other every step of the way.

See more of our stories:

Glad Group celebrates 30 years!

Author: Michelle, Marketing Coordinator

MIP Security counter terrorism training


Members of the corporate security team participated in a two-day counter terrorism training seminar which familiarised the participants with domestic and global threat environments and how these environments impact their security work locally.

MIP Security CT Training Glad Security Team

The trainer, Arye Kasten from M.I.P. Security, partnered with Stratium Global, to deliver this training for the first time to a Glad Security team, to enhance their capability in dealing with security tasks in a counter terrorism context. The training aimed to empower the participants to work proactively by understanding their role in deterring potential security incidents.

Arye Kasten MIP Security

Arye Kasten

Arye Kasten has over 20 years of international security experience working with large corporations and Governments devising effective security solutions and training. Arye is an expert in blast mitigation and electronic security systems and has extensive knowledge of the Asia Pacific region.

He is specialist in threat and risk analysis projects having participated in protection concept design and planning for corporate clients and governments around the globe; and is an expert trainer designing bespoke training courses and seminars for a number of security related projects.

Arye currently serves as major (reserve) in an Israeli Defence Forces Special Forces combat unit, and completed his service in the Israeli Foreign Ministry Security Division where he was head of security at Israeli Embassies in Beijing and the Baltic States. Prior to joining M.I.P. Security and partnering with Stratium Global, Arye was the Head of Project Management and Training for MYY Ltd.



Glad Group has made every cup count on Thursday 23rd May with The Biggest Morning Tea raising over $520 for the Cancer Council NSW.

The Biggest Morning Tea is Cancer Council Australia’s most popular fundraising event and the largest, most successful event of its kind in Australia.

Last year, Australia raised a massive $13.6 million to help beat cancer. This year Glad Group helped the Cancer Council to reach their goal of raising over $13.7 million, to fund research, prevention and support services to those affected by cancer.

Glad Group welcomed all employees to enjoy a cuppa’ and a lovely breakfast at our Head office to help raise money for the Cancer Council. We had a donation box available for employees to give a donation and even held a jelly bean competition! This had the entire office in good spirits surrounding this amazing initiative.

Our amazing team in Western Australia was able to be part of Carillon City‘s fund raising event for this very worthy cause. Glad Group contributed to the event, which raised over $220 towards the Cancer Council. We are very proud that our team in Western Australia – well done!

Glad Group will continue to support this initiative and once again – A big THANK YOU to all the people who attended our Cancel Council Fundraiser. Your generous donations will help to continue in the fight to find a cure for Cancer.

Biggest Morning Tea IMG_4805 IMG_4812



A Lipstick Lunch sounds like fun and we can happily say it was!

On Friday 24th of May, 2019 Glad Group attended the annual Youth Off the Streets Ladies Lipstick Lunch, held at Doltone House Hyde Park. It was a fantastic opportunity to support the great work Father Chris Riley’s and his team do every day. Helping disadvantaged kids across Australia is their passion and we were very happy to lend our support.

From mystery envelopes, magical keys to winning lips, there were plenty of ways to get involved and raise needed funds. In the fun of it all, Glad’s marketing team – Chanel Avias, Michelle Pecnik and Taylor Fasulas were lucky enough to take home some lipstick champagne!

Hosted by Sandra Sully, senior journalist and anchor of 10 News First Sydney and recently appointed Consulting News Editor 10 Daily. Guests enjoyed a lively discussion between special guests Angela Bishop, Entertainment Reporter from Channel 10, Laurel Papworth Social Media Influencer and Kate Traill, Specialist Child Sexual Assault Judge of the District Court of New South Wales, who exchanged career stories and gave some tips on what they do to juggle their family and professional lives.

Father Chris Riley, Founder and Chief Executive Officer (CEO) of Youth off the Streets, was a real source of inspiration. Having dedicated his life to building the charity, developing specialised programs and opening schools. He and his team make a real difference to the lives of many disadvantage youth. We had the opportunity to hear from one of their participants and the positive influence Youth Off the Streets had on her life.

Glad Group has always embraced the opportunity to support community, particularly those most vulnerable. To know that over 42,000 youth are homeless every night across Australia, we plan on doing more, so watch this space.

Glad Group celebrated 30 years.


This year, Glad Group celebrates 30 years of the Glad Family, which has grown from just one to over 2,500 across Australia and New Zealand.

In 1984, founder Nick Iloski immigrated to Australia with his wife Lucy. This marked the start of an amazing career that has spanned over 35 years.

In the very beginning, Nick built relationships with business owners all over Sydney cleaning offices, shops – even Carla Zampatti’s boutique on Elizabeth Street and the windows of high rise buildings.

With encouragement from his clients, in May 1989, the Glad Group officially opened for business. With great passion and determination, Nick together with Lucy worked hard to build their reputation and began to see the company grow.

In 2005, the Glad Group was awarded its very first Westfield contract and saw many years of growth. The journey wasn’t all smooth sailing though with many ups and downs along the way. One thing that has remained strong is Nick’s entrepreneurial spirit, which has been the driving force behind Glad Group’s success.

To this very day you will see Nick visiting the sites we provide cleaning, security, concierge and maintenance services, and it’s not uncommon to see him stop and pick up litter or fix something that’s out of place. Most importantly he always takes the time to check in with staff, making sure everyone is happy and things are going well.

His amazing dedication to delivering the very best service to clients and creating a workforce that is treated like family is unwavering.

“It feels like yesterday that my wife and I opened the doors to our family cleaning business. We worked hard to build the company, provide the best service to our clients and look after the people that chose to work with us – our Glad Family.
I am proud of what the Glad Group has achieved over the past 30 years and I have been fortunate to work with wonderful people. Thank you for sharing my dream to create Australia’s very best property services organisation. I look forward to the next 30 years.” – Nick Iloski Founder and Managing Director, Glad Group.

We look forward to sharing more of our stories!

Eastland team Glad Family


On Wednesday March 13, Glad celebrated it’s newest Integrated Services Team at QIC’s Eastland Shopping Centre.  Security Officers, Cleaning Coordinators and Maintenance Technicians all work together to create the very best customer experiences.

The Integrated Services team celebration was attended by Glad Group management, QIC management and of course members of the Integrated Services Team.

Eastland Shopping Centre is Australia’s 14th largest and has over 13.5 million guests every year, so our team is going to be very busy!

They’ve been trained and are ready to connect with guests and retailers to deliver exceptional customer experiences at this truly unique location.

A destination like no other, Eastland Shopping Centre features over 400 retailers, Town Square, Fashion Arcade, Midway, and unique experiential events.

ONE TEAM one community

To keep up with all of that our team will work as ONE TEAM one community, providing a wholistic approach to property management.

All linked together through one service platform cleaners can report lights outs to maintenance, security can call for a rapid response cleaning team and maintenance can call in a lost child to security.

Everyone works together sharing the responsibility to ensure Eastland Shopping Centre operates and is presented to the highest standard, so guests enjoy the very best service every day.

Congratulations team – we are glad you are here and wish you great success.



This April, Glad Group are participating in #GiveItUp campaign to raise funds for the Property Industry Foundation.

The Property Industry Foundation (PIF) are going to use the money to buy books to nurture, inspire and educate abused and neglected young people through our Charity Partner, Act for Kids.

We all know how valuable books are for young people, helping them dream of brighter futures.

This is your chance to give that gift to young people in real need.

Glad Group are making a difference by giving up a habit and fundraising for a cause that’s close to our hearts.

  • Give it up because you want to make a difference.
  • Give it up to revive your New Year’s Resolution. You may have resolved to give up coffee or quit smoking but lost track along the way. Here’s your chance for a second shot!

But whatever you do – Give it up!

Need inspiration? PIF’s CEO Kate Mills is giving up buying coffee for a month – watch her video here: Give it Up for PIF

Please support our efforts by making a secure online donation and by posting a message of support.

PIF_click here




Glad Group is continually looking for new ways to reduce the environmental impact of our services. We work closely with our suppliers and clients to ensure that we are always taking a sustainable approach to our business activities.

This year, we are encouraging employees’ to get behind movements like Earth Hour and Earth Day, which shine a light on the issue and have the potential to persuade everyone to make changes to their lifestyle for the good of the environment.

For those in the dark, Earth Hour is a global crusade for positive change organised by the WWF in which hundreds of millions of people around the world flick light switches to create awareness about energy consumption and climate change.

What started as a Sydney lights-off event in 2007, now encompasses over 7,000 cities in 187 countries. The usual Earth Hour practice is for individuals, communities, landmarks and businesses to go “lights out” for one hour.
As Australians, we share our environment with some of the most unique wildlife on earth, both above and underwater. More than 80% of Australia’s flowering plants, mammals, reptiles, frogs and almost 50% of our birds can’t be found anywhere else on Earth. Due to current climate situations, these statistics are rapidly changing, and they are changing for the worse. We are losing species at an unprecedented rate, with climate change being a major player.

This year, Earth Day is asking people to join their ‘Protect our Species’ campaign, which is aimed at educating and raising awareness about the accelerating rate of extinction of millions of species and the causes and consequences of this phenomenon.

For such a big and powerful symbol of commitment to the planet, it’s pretty easy to get involved.

What can you do?

  • Night-time walk
  • Candlelit dinner (use beeswax candles wherever possible as these are better for the environment)
  • Go stargazing
  • Watch an environmental film/documentary
  • Have a games night with friends
  • Put on an unplugged musical performance
  • Make the hour technology free
  • Tell some ghost stories
  • Snacks and games around a campfire (also combine with above for a truly spooky evening!)

How to go green in the office

Source: https://www.greenpeace.org.au/blog/go-green-at-work/



Small businesses have to deal with the reality that theft and other crimes can occur on business premises. Guards can be used to prevent crime, maintain security, and assist customers and employees. The benefits of having security guards at your business include:

Sense of Security – The presence of a security guard at a business can provide peace of mind and a sense of security to the business owner, employees and customers.

PreventionSimply having a security guard present is a great deterrent to crime. Professional guards are trained to look for suspicious activity on the spot. They can assess a situation and react to security breaches. A guard is a greater visual deterrent than just camera surveillance or a standard security system.

Customer ServiceA guard may man a front desk or act as a sentry to control access to an area. This can mean that there is a substantial amount of interaction with customers and clients. Guards may be able to help direct people to find products and get to the right location in a business.

Handling CrimeSecurity guards can receive varying levels of training when it comes to actively responding to a crime. Hiring a trained and licensed guard from a reputable company such as Glad Group can ensure that the guard behaves capably and sensibly when faced with criminal activity on business premises.

MonitoringA security professional may be employed to monitor video surveillance, check credentials, check for contraband or restrict access to an area. These monitoring duties take a lot of security responsibility off the shoulders of the business owner, employees, and allow them time to focus on their jobs.

For further information on how Glad Group can help please contact us today on 1300 452 347.



During the autumn and winter seasons, it is vital that you clean and maintain your building in the right fashion for it to stay in the ideal condition. The dip in temperatures and other weather happenings that occur during these seasons can negatively affect the exterior and interior of your structure if you neglect to care for your building appropriately.

To help you understand how to proceed with your maintenance and cleaning for these seasons, we offer you some tips below for your convenience.

  1. Evaluate the Exterior Condition of Your Building
    Examine the exterior condition of your building to learn the areas that need maintenance. Your gutters may require cleaning to ensure proper drainage, any wood elements may need painting or staining, weather stripping around windows and doors may need replacing, or the foundation might need patching.
  2. Ensure That Your Heating System Is Working Properly
    Test your heating system to ensure that it works in an optimal condition. The last thing you want is to turn on the heat when temperatures dip only to find that it does not come on for one reason or the other. Change the filter and install a new thermostat if necessary. Other parts may also need attention or repairing
  3. Perform Any Improvements That the Interior Requires to Be Ready for Autumn and Winter
    Another tip for maintenance and cleaning for autumn and winter is to perform any improvements on the interior that is necessary. Painting the walls while you can still open the windows is a good idea for one thing. Add a protective coating to your hardwood floors if the previous one is showing signs of wear. Shampoo carpets a bit more often since people will be tracking in more dirt and moisture during the autumn and winter months.
  4. Inspect Your Walkways for Cracks and Issues
    Check your walkways for cracks and other issues that need addressing before freezing temperatures hit. Cracks can enlarge if moisture seeps under the concrete and freezes. Repair bills will be higher if you let this happen. Autumn is ideal times to pressure wash the elements to ensure that they are in an attractive condition and free of debris.

For additional building maintenance and cleaning tips for autumn and winter seasons, consult with Glad Group. We offer a wide assortment of professional maintenance and cleaning services to ensure that your building is clean, in ideal condition and attractive all throughout the year.

Maintenance and cleaning tips

Please contact us on 1300 452 347 or gladgroup@gladgroup.com.au to have an experienced member of our team offer you solutions to meet your needs.