Glad’s most recent win was the integrated services contract for Carillon City in Perth.
Carillon City is an iconic building located in Perth’s CBD. It’s unique with 3 levels of retail shopping arcades, 2 food courts and a 15 storey commercial tower. Glad’s WA State Manager, Tracy Kalphas spoke to us about the transition of the contract:
What an amazing and challenging transition, right in the face of the festive season!
We tackled some enormous road blocks leading up to and on the day of the mobilisation. However, the seamless integration of 3 separate service delivery models, into one, couldn’t have run smoother. Everyone worked together as a united team, the cleaners on the ground, our security operations and clients alike.
I am very grateful to have had 2 great operators by my side; Raj Thapaliya, State Operations Manager, and Mike Vestey who was an integral part of the Security Operation. Both their knowledge and assistance didn’t go unnoticed. We retained many of the long-standing staff, including our site cleaning supervisor, Bernie Mangan. Bernie and I met over 20 years ago during the first transition, and she’s long been considered a foundation of Carillon City.
Our Integrated Services Manager, Abi Ranjit has been on board for 2 weeks and together we have implemented many new innovative initiatives. Shortly we will be delivering ‘Glad to be of Service’ customer focused training.
In the first week, the newly appointed Centre Manager sent me an email from a customer, who wanted to thank our security officer for handling a very stressful situation. He also was personally acknowledged by the National Investment Manager at a meet and greet function held by Dexus for all retail and commercial tenants. Centre Management asked that we attend this event, as part of the Dexus team moving forward as their integrated solutions provider. A staff member from each area was present to introduce the new look of the centre, let tenants know they can always approach our staff, as part of the Dexus Team.
From left to right: Mike Vestey (Security Supervisor), Beau Ashton (Maintenance), Abishek Ranjit (Integrated Site Manager), Raj Thapaliya (State Operations Manager – WA), Bernie Mangan (Cleaning Supervisor), Amrik Singh (Mall Patrol).
Congratulations Tracy and the team for the exceptional job at Carillon City!