On Thursday, 23 February, the GPT Group celebrated its inaugural People First Awards event. The event took place at NGV International in Melbourne and was attended by a number of GPT staff, as well as contractors. The purpose of the event was to celebrate consistent customer service excellence and acknowledge individuals who have unfailingly gone above and beyond their duties. Matthew Fady, GPT’s Head of Office & Logistics and Andrea Roberts, Head of Asset Management, presented the awards to the worthy recipients.
The People First Awards were launched in 2016 by GPT. Their aim is to create unique and memorable experiences for their customers and visitors across their office portfolio in Sydney, Melbourne and Brisbane. They recognise that people are time poor and want to create places where people are happy to spend their time as well as make the teams that bring those places to life for them feel valued.
People and teams were nominated for awards in various categories. The Glad Group had multiple nominations, including our One One One Eagle Street cleaning team who were nominated for the Team Award – Effective and Jatish Arora who was nominated for the Individual Award – Courageous.
The main award of the night was the People First Ambassador Award who is awarded to a special individual who continues to go above and beyond in their role and embodies the People First Values. Out of the 61 nominations submitted by management, peers and customers, it was Glad Group’s Gilbert Johnson, Security Guard at MLC Centre who won this fantastic award. Very well done, Gilbert!
Glad has been working hand in hand with our clients over the last few months to implement new Customer Experience focussed programs. People First sits perfectly alongside these values and we are thrilled that our clients are recognising the work we are doing in this area. We are rolling out new reward and recognition programs ourselves as well as frontline customer experience training for all our staff.
Congratulations to all Glad’s nominees; we look forward to continuing to provide you with the support that enables you to do your jobs to the very best of your abilities.
Picture: Gilbert Johnson, Security Guard at MLC Centre and Matthew Fady, GPT’s Head of Office & Logistics.